Need Help or Trouble at Check-in? FAQS
Having an issue with your reservation? Find the answers in this FAQ or reach out to our Customer Service Team!
- Do Not Rent List Policy
- I have a duplicate booking now what?
- Cancellation Errors
- Trouble Checking In / Hotel Cannot find my Reservation
- My upcoming reservation cannot be located by the hotel
- What happens if I am not enjoying my hotel stay?
- I am seeing an additional charge after check-out, why?
- What happens if I'm going to be early/late to checking in?
- I didn't receive a booking confirmation but my card was charged, why?
- Why do I see two charges on my credit card?
