Live Agent Standard Business Hours
Customer Service Representatives are available Monday - Friday. Interact with our chatbot Marty and leave a message for our team. They will get back to you as soon as possible!
How to Speak with an Agent
- Go to SmarterTravel's Hotel Website
-
Click on the chat bubble
located at the top, right-hand corner of the page
- Engage with our ChatBot SmartyMarty - he will provide you with FAQ articles and other helpful information. If he is not able to answer your questions, he will triage you to an agent or prompt you to leave a message for our team.
- Provide your best contact email, SmarterTravel Confirmation number (if applicable), and a brief summary of the issue you're encountering.
- The next available member of our team will follow up with you. Please don't worry- we will immediately follow up via email as soon as an agent is available.
Trouble checking in at the Hotel?
Please view our article called Trouble Checking In to get assistance as soon as possible.
Visual Guide to Contacting Support
Steps 1 and 2: Visiting SmarterTravel's Hotel Website and click on Chat bubble
Step 3: Engage with our ChatBot SmartyMarty
Step 4: Provide your information
