Live Agent Standard Business Hours
Customer Service Representatives are available Monday - Friday 10am - 10pm EST and Saturdays from 2 pm - 10 pm via chat on the SmarterTravel Reservation Page. Note that we are closed on Sundays.
View Holiday Business Operations - Click Here!
Holiday Business Hours - Click Here to learn about SmarterTravel's Holiday Business Hours.
How to Speak with an Agent
- Go to SmarterTravel's Hotel Website
-
Click on the chat bubble
located at the top, right-hand corner of the page
- Engage with our ChatBot SmartyMarty - he will provide you with FAQ articles and other helpful information. If he is not able to answer your questions, he will triage you to an agent or prompt you to leave a message for our team.
- Provide your best contact email, SmarterTravel Confirmation number (if applicable), and a brief summary of the issue you're encountering.
- If an agent is immediately available to assist you, you will have a live agent within 5 minutes max! If there is no agent available or it is outside of business hours, you will be prompted to leave a message for our team. Rest assured that we will promptly follow up via email as soon as an agent is available.
Trouble checking in Outside of Business Hours?
If you are having trouble checking in and it is after SmarterTravel's Standard business hours or an agent did not get back to you within 5 minutes, please view our article called: Trouble Checking In.
Visual Guide to Contacting Support
Steps 1 and 2: Visiting SmarterTravel's Hotel Website and click on Chat bubble
Step 3: Engage with our ChatBot SmartyMarty
Step 4: Provide your information
