Customer Service Operations
On the listed holidays SmarterTravel will still be offering Customer Support to our clients. To be serviced, we ask that you leave a message for our team via our Customer Service Bot, Marty. Our next available agent will reach back out via email to assist you with your concern.
For non-urgent issues, you can expect to receive an email follow-up from our team during the next standard business day that is not a holiday.
For urgent issues, you can expect to receive a follow-up from our team the same day.
2024 Holiday Schedule
New Year's Day - January 1st
Martin Luther King Jr Day - January 15th
Presidents' Day – February 19th
Patriot's Day – April 15
Memorial Day – May 27
Juneteenth - June 19th
Independence Day - July 4th
Labor Day - September 2nd
Indigenous Persons/Columbus Day - October 14th
Veterans Day - November 11th
Thanksgiving Day - November 28th
Day After Thanksgiving - November 29th
Christmas Day - December 25th
Live Agent Standard Business Hours
Customer Service Representatives are available Monday - Friday 10am - 10pm EST and Saturdays from 2 pm - 10 pm via chat on the SmarterTravel Reservation Page. Note that we are closed on Sundays.
View Holiday Business Operations - Click Here!