At SmarterTravel, we understand the importance of a seamless booking experience. Payment issues can be a hassle, but we're here to help! If you have a failed booking attempt and see a charge on your account, please be aware that when payments fail, the transaction is immediately reversed. The amount will disappear from your account in up to 5 business days.
Reasons for failure:
1. Insufficient Funds or Transaction Limits: Ensure your linked account has sufficient funds to cover the transaction amount. Confirm the available balance before attempting payment and be aware of any transaction limits imposed by your bank. Ensure your payment amount falls within the allowed limits.
2. Incorrect Card Details or Billing Information: Double-check the accuracy of your entered card details—any typos in the card number, CVV, or expiration date can lead to payment failures. Confirm that the billing information on SmarterTravel matches your card's registered details.
3. Blocked or Frozen Account: Contact your bank if your account is blocked or frozen. Resolve any outstanding issues to enable successful transactions.
4. Fraud Prevention Measures: Banks may flag unusual transactions. If your payment is declined, verify with your bank and reassure them of the legitimacy of your transaction.
5. International Bank: Currently SmarterTravel is not able to process the payments for cards from international banks. We are sorry for the inconvenience and hope to make this feature available to our clients in the near future!