If your flight is canceled, please contact SmarterTravel's customer service team first and then the hotel about the cancellation as soon as possible. This will allow us to update our records and make necessary communications on the reservation.
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Proof of Flight Cancellation:
- SmarterTravel and the hotel may require proof of flight cancellation, such as a cancellation confirmation or communication from the airline, to assist in the process of your reservation cancellation with the possibility of incurring any charges (there is no guarantee). Please provide this documentation promptly upon request.
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Cancellation Period:
- SmarterTravel and the hotel's cancellation policy will apply in case of flight cancellation. Refer to the terms and conditions of your reservation or contact SmarterTravel directly to determine the cancellation period within which you can cancel without any penalties.
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Waiving Cancellation Fees:
- Some hotels may offer flexibility and waive cancellation fees in the event of flight cancellations. This is subject to the specific hotel's policy and discretion. Please contact SmarterTravel for the hotel's policy to see if they provide any exceptions or accommodations in such situations.
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Exceptional Circumstances:
- In rare cases of extraordinary events, such as natural disasters, severe weather conditions, or government-imposed travel restrictions, SmarterTravel and the hotels may show flexibility and make exceptions to their cancellation policy. Contact SmarterTravel
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Communication with the Hotel:
- It is crucial to maintain open communication with SmarterTravel throughout the process. Inform us of any changes or updates regarding your flight status and provide the necessary documentation promptly to facilitate the cancellation process.
Remember that the hotel's cancellation policy may vary depending on the specific hotel, booking platform, and SmarterTravel as a 3rd party OTA. Always review the terms and conditions provided during the booking process and reach out to SmarterTravel's customer support for accurate information regarding your specific reservation and any associated cancellation policies.
*Please note if you booked a non-refundable room the agreed-upon terms and conditions are that regardless of the situation that you will not be refunded for the reservation that you have made with SmarterTravel.
