Manage your booking FAQS
Assistance with managing your booking.
- Why are the taxes and fees so high?
- Can I cancel my reservation due to extenuating circumstances such as Flight Cancellation, Death or Illness, etc?
- I have a duplicate booking now what?
- Cancellation Errors
- The hotel can't find my reservation
- Cancel a reservation
- Change the dates of my reservation
- What happens if I don’t enjoy my hotel stay?
- I am seeing an additional charge after check-out, why?
- What happens if I'm going to be early/late to checking in?
- Change the guest name or other details
- How do I change the number of guests?
- How do I shorten/lengthen my stay?
- How do I lengthen my stay?
- How do I change my hotel?
- How do I change my room type?
- I didn't receive a booking confirmation but my card was charged, why?
- Can I still collect my hotel loyalty reward points?
- How do I look up my reservation?
- How long do refunds take?
- Why do I see two charges on my credit card?
- How do I get my confirmation email?
