Policy for Duplicate Bookings
We appreciate your business and strive to provide a seamless booking experience. However, in the event of duplicate bookings, we have established a no-refund policy to ensure fair and efficient operations. This policy outlines our guidelines regarding duplicate bookings and the associated refund process. Please read this policy carefully before making any bookings.
Duplicate Bookings:
A duplicate booking refers to a situation where a customer unintentionally or mistakenly makes multiple bookings for the same product or service. This can occur due to technical issues, human error, or any other factors beyond our control.
No Refund Policy
Once a duplicate booking is identified and confirmed, our no-refund policy comes into effect. We regret any inconvenience caused but must enforce this policy to maintain fairness for all customers.
What we at SmarterTravel will do:
- Notification and Verification
If we identify a duplicate booking, we will promptly notify the customer via the contact information (email and by a personal phone call) provided during the booking process. We will request verification of the duplicate booking, ensuring accuracy and avoiding any misunderstanding. The customer will be required to provide the necessary details to confirm the duplication.
- Refund Options
a. Cancellation of Additional Booking(s): The customer will have the option to cancel the duplicate booking(s) within a specified timeframe, within 24 hours of notification. The client must issue a response. In such cases, a full refund will be issued for the additional booking(s) to the original payment method.
b. Retention of Original Booking: If the customer wishes to retain their original booking and cancel the duplicate booking(s), the refund will not be applicable. The customer will be responsible for the full payment of the original booking.
- Exceptional Circumstances
In certain exceptional circumstances, such as system errors or technical glitches on our part, where the duplicate booking is a result of our negligence, we will review the situation on a case-by-case basis. If we determine that the fault lies with us, we may provide a refund or alternative compensation options at our discretion.
- Contacting Customer Support
If you have any questions or concerns regarding duplicate bookings and the associated refund policy, please contact our customer support team via chat on our website. They will be available to assist you and provide further clarification.
- Modification or Termination of the Policy
We reserve the right to modify or terminate this refund policy for duplicate bookings at any time without prior notice. However, any modifications will not affect duplicate bookings made before the policy change.
By proceeding with the booking, and accepting the terms/conditions and cancelation policy on our site; you acknowledge that you have read and understood our no-refund policy for duplicate bookings. We encourage you to double-check your bookings to avoid any duplication and ensure a smooth and enjoyable experience with our services.
