It looks like you were trying to cancel your SmarterTravel Hotel reservation but got an error message. Listed below are the two most common reasons you may have run into this message.
1. Attempting to Cancel On or After the Check-in Date
You will not be able to process a cancellation of your reservation if it is on or after the date of check-in. Be sure to check that the check-in date is after a cancellation is attempted.
2. Website or System Issue
This doesn't happen often but it is worth mentioning that there could be an internal issue preventing you from canceling your reservation. Please contact our customer service team to resolve this issue.
For more information on how to contact a Customer Service Representative click here! Please note, that you will need to interact with Marty to be put in touch with an agent.
